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The Team Manager is an executive role and is responsible for the day-to-day operations of the Customer Safety Team.
Reporting directly to the Assignment Manager, the selected candidate must be a goal-oriented person with a proactive mind-set to ensure online security and safe content for the users. She/he must be a team player to be able to communicate effectively with the internal teams and the client to ensure full customer satisfaction.
The Team Manager also plays an active part, together with the Key Account Manager, in defining and driving the client's development, in medium and long-term plans. Being the main driver of the Customer Safety Team, she/he must be a role model with high working ethics principles to motivate and lead the team in delivering the contractual obligations, as well as internal targets.
The chosen candidate must take accountability for the team's performance and responsible to handle any customer safety issue in a timely manner and effectively, even in out of office hours through personal involvement, or delegation, as deemed appropriate based on the severity of the needs.
Skills, Knowledge & Expertise: