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· Handle customer inquiries via e-mail/phone/chat; including but not limited to games and cashier related issues.
· Assess individual issues and taking appropriate action to ensure customer needs are met.
· Work in coordination with other teams based at different locations that share similar objectives.
· Escalate system anomalies and general issues faced by customers to the relevant party.
· Understand Standard Operating Procedures and delivering service / quality standards to agreed levels.
o Native Dutch speaker.
o Excellent English language skills.
· Excellent communication and interpersonal skills.
o Ability to perform well in a multi-task/cultural and ever changing dynamic environment.
o Basic knowledge of MS Office applications.
· Knowledge of other Scandinavian languages an advantage.