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Customer Advisor - Spanish speaker (Inbound & Outbound Sales)
At Rentalcars, we’re on a mission to help people discover and do more. Putting the customer back in control, giving them maximum choice, great value, total transparency, and customer service that really cares.
Today, there are three members of the Rentalcars family.
Rentalcars.com: The world’s biggest online car rental service, with over 1,500 colleagues speaking 42 languages, empowering travellers at 50,000+ locations worldwide.
Rideways: Finding the best way for each customer to get from A to B, in pre-booked taxis and chauffeur-driven cars.
Rentalcars Connect: Bringing the magic of Rentalcars.com and Rideways to partners’ sites, so customers enjoy a seamless booking experience through brands they already know and love.
Our aim is to be everyone’s first choice in ground transport. Delivering market-leading choice, value, transparency and service, wherever they are and wherever they need to go.
We’re part of The Priceline Group, the world leader in online travel and related services, along with Booking.com, priceline.com, KAYAK, agoda.com, and OpenTable.
We need customer sales advisors who will be the ultimate in “help” to our customers – so you’ll need to be curious, creative and capable of critical thinking.
We’re looking for candidates to join us for a full-time position (37.5 hours weekly) on a rotational pattern dependent on the opening hours of your market. Your day will focus on one thing: talking to our customers (majority of them will be Spanish speakers). You will be doing this by phone, on email and "live chat In Spanish & English." You'll be working in one of the coolest (due to be the most talked about office environment in the UK) having undergone a state of the art refurbishment.
o Using positive language when answering questions while they’re browsing our website.
o Engaging with each customer find their ideal car.
o Spotting opportunities to provide information that your customer may require at a later stage.
Our ideal candidate
What Rentalcars.com will offer you
AND: sick pay, discounts for restaurants/entertainment/leisure, life assurance, annual pay review, free eye tests (contributions towards glasses), enhanced maternity/paternity pay, travel loan/cycle to work scheme, enrolment in our employee assistance programme, childcare vouchers, cash for employee referrals, ongoing learning, onsite training with self-development facilities (we love doing stuff together), recognition for length of service/personal milestones, professional membership subscriptions