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• Proficient in English and Finnish or Estonian or Swedish or Danish
• Min. 1 year experience in Service Desk – technical support/ customer support.
• Be a proactive team player with a positive attitude
• Have excellent customer service skills
• Answer customer’s IT related queries
• Provide 1st line technical support; answering support queries via phone, email, Chat and Web
• Provide technical support for incoming issues related to computer systems, software and hardware
• Run diagnostic programs to resolve issues
• Callback the user and confirm resolution (where ever applicable)
• Identifying the issue and categorizing / prioritize the incident
• Walk customer through problem-solving process
Why use Recruitment Agency