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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
• Proficient in English and Dutch, Swedish, Estonian OR German
• Min. 1 year experience in Service Desk – technical support/ customer support.
• Be a proactive team player with a positive attitude
• Have excellent customer service skills
• Answer customer’s IT related queries
• Provide 1st line technical support; answering support queries via phone, email, Chat and Web
• Provide technical support for incoming issues related to computer systems, software and hardware
• Run diagnostic programs to resolve issues
• Referring KB for workaround / resolution and attempting resolution
• Strong interpersonal skills are a prerequisite
• Creating child tickets and tagging them with problem ticket
• Callback the user and confirm resolution (where ever applicable)
• Identifying the issue and categorizing / prioritize the incident
• Recording trend of calls and identifying outages proactively
• Walk customer through problem-solving process
Why use Recruitment Agency