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Multilingual Consultant (German)
Job Type: Full-time (part-time working will be considered)
Salary: £21,000- £24,000 (depending on experience)
DBF provides multi-channel customer service support for a verity of established clients. We are partnered with the Zeal Group and support them from our Ringwood contact centre. We are currently recruiting Multilingual German Consultants, to join our Customer Service team in Ringwood.
Would you like to be part of life-changing moments for our/ The Zeal Group’s customers? Are you looking to use your communications skills to deliver a friendly, personal and positive experience to our customers? If so, you could be our next Multilingual Consultant.
Who we are; Our Client, The Zeal group helps power the world of lotteries and enables its customers to bet on lotteries from all over the world. Not only do they create life changing experiences for their customers but they also work with some of the biggest charities in the world including Unicef and Sportsaid.
Responsibilities and Duties
If you feel you meet the above – we look forward to hearing from you!
Qualifications and Skills
More about the role: Your working hours will range between 8am and 8pm, Monday – Saturday. (Part time hours will also be considered) Your contracted hours will be 8am to 10pm Monday to Sunday. It is critical that you are available to cover evenings and weekends when required by the business. You will need to pass both a DBS and credit check before commencement of customer facing activity or access to customer data.
How will we measure your success? We will give you clear targets in terms of quality, productivity, compliance, but most importantly customer feedback. We will train you fully to deliver an exceptional level of customer experience for all of the client’s customers. You will work to clear targets in terms of quality and productivity. DBF have a structured Performance Management Programme to support and measure individual and team performance. We are a growing business and there will be good opportunities for candidates who wish to progress within the organisation. We are very focused on development and progressing our internal talent.
Job Type: Full-time
Salary: £21,000.00 to £24,000.00 /year