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Flights and Relocation package will be paid to successful candidates
Our client range of benefits includes:
• To respond to & record consumer enquiries & questions raised through phone or chat lines for customers.
• To receive and professionally handle Symantec Consumer customers’ through inbound calls/chat concerning technical assistance and customer service
• To maintain accurate data input of consumer enquiries, questions & feedback on the customer services database following appropriate template.
• To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy.
• To ensure all support calls/chat are answered following Symantec guidelines.
• To troubleshoot through the use of open questions, support documents and system training.
• To have knowledge of all Symantec products services and tools, understanding their use and functionality.
• To be able to offer recommendations to common problems or frequently asked questions.
• To place and handle calls according to the VSS procedure, set by Client .
• To attempt recurrent trainings in English and succeed to certifications and exams.
• To follow and apply TP regulation regarding Personal Data Confidentiality
• To maximize client satisfaction within the agreed SLA and deliver a high quality service
• To interact with other departments in order to resolve issues.
• To work effectively as part of a team, developing effective and supportive relationship with colleagues and management.
• Be fluent in Finnish and English
• Be a confident and enthusiastic communicator
• Excellent reading comprehension and written communication skills
• Have strong organisational and administrative skills
• Be a self-starter who is motivated and innovative
• Have a high stress tolerance
Experience and Education:
• Previous call centre experience
• An appreciation of the IT environment, preferably with client products
• A high level of computer literacy
• Experience of working in a pressurised environment which is target driven
• Fluency in French and English
Starting date: ASAP
We look forward to receiving your application.
If you're interested, apply to: email@example.com