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German Speaking Collections Agents
€25,500 + bonus = OTE €27-28k per year + relocation assistance
Taking problem solving and customer service to a new level is what you will do as a Collections Specialist in the Credit Collections Team. While upholding the highest level of customer service, your specialized role will require that you negotiate with our customers on resolving past due balances and providing quality answers to questions. You will be empowered to make well balanced decisions and personally driven to be an effective advocate for customers.
As a Collections Specialist, your primary responsibilities will be within various collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times by phone. Our Collections Specialists exhibit strong communication skills, excel in customer interactions, exhibit creativity and skill in delivering practical solutions and thrive in a collaborative team environment. Our Collections Team provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result.
By using the latest in call centre technology, you will play a significant role in providing company Credit customers with accurate answers to their current questions. Successful candidates will possess best in class interpersonal skills inclusive of acute listening, verbal and written communication skills and empathy. Additionally, successful applicants will display a courageous attitude towards doing what’s right for our customers.
Prerequisite Knowledge & Proficiencies:
Native level German and fluent English.
Minimum of two (2) years’ experience within a financial service industry or call centre environment in one of these areas: