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What: Social Media Support Specialist
Location: Belfast, Northern Ireland
This is a rare opportunity to work alongside one of the world’s most recognizable tech and software companies. You will be providing support for various product groups as well as monitoring and responding to comments on all Social Media channels including Facebook and Twitter.
• Relocation package including:
1. Reimbursement for initial travel cost to Belfast
2. 7 nights paid stay in city centre hotel
3. Advance in wages to cover the cost of first month accommodation available
4. Dedicated relocation team to support finding accommodation, setting up banking, etc.
• Modern office in city centre
• 28 days holiday
• Onsite gym and canteen
• Employee discount scheme
• Annual Reward and Recognition Ceremony
• Fluent German & English speaker
• Experience in Customer Service an advantage
• Good PC knowledge and common applications
• Passion for networks and technology in general
• Social media savvy
• Resolving technical issues for customers
• Engage with users to create and maintain positive brand image
• Post images, video, and copy content and responses per instructions
• Educate brand followers by acting as brand ambassador online
• Provide customer service follow up including logging interactions