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Our client is a multinational company whose core business focuses on Antivirus Solutions. Based in Lisbon, our client is now recruiting Help desk Assistants to perform inbound support by phone, web form and email.
In a contact centre environment, the Assistants will deal with Database issues, Technical support (access, login/password reset, errors and installation procedures), Network and troubleshooting.
- High School diploma
- Technical certificates will be a plus
- Customer Care Experience
- Help Desk, Service Desk or Troubleshooting experience
- Email and chat support experience
- Danish– Native Speaker or C2 level
- Strong English skills both spoken and written
- Familiarity with web browsers and VPN issues
- Experience with Windows based applications
- Excellent Communication skills
Benefits and additional information:
- Base salary (x14 months) + Lunch fee + Monthly Performance Bonus + Private health insurance
- Full-time – 8 hours per day - 7am and 4pm, from Monday to Friday
- Workplace: Saldanha, Lisbon, Portugal
- Training fully paid and included in the work contract
- Career opportunities and good work environment
This position is not for you but you know someone who could be interested? Why not refer a friend and we will give you €150 if their application is successful!
Mgi recruitment is a recruitment agency specialised in sales, IT and support roles. We are since over 10 years the global leader, in contact with the biggest outsourcing companies and best known contact centers. Mgi specialises in multilingual recruitment and we are proud to say that we managed to build an excellent reputation within the recruitment industry.