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Here is an exciting new opportunity for a fluent French/ English speakers to join an IT service desk in the north-west of Spain. You will be based in the beautiful city of A Coruna, known for its beautiful beaches!
As a Senior Technical Support Advisor you will represent a global software brand, where you will be responsible for providing high level technical support to business clients and partners in France. This is a 2nd level support role where you will be picking up escalated cases from a ticketing system. Your task is to collect the relevant data from your business clients and you will work closely with their System Administrators so you can diagnose and troubleshoot the technical issue.
We are looking for candidates who have:
Full paid training will be provided. Selection process is done via skype, phone and email, so no need to come to Coruna until you are successful. A relocation package is offered and would consist of flight reimbursement, 1 week hotel and support from a relocation officer to get you settled in A Coruna!