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Customer Service Representative - German Speaking in Cork, County Cork, Ireland
Weekly Hours: 39
Do you love to solve problems and delight customers? The world’s best products come with the world’s best customer support. Credible troubleshooting and quick resolution are just part of the equation — we want our customers to be happy with every interaction they have with us.
Whether you’re helping them get started or finding answers to their questions about their recent order, you’re ready to share knowledge and provide extraordinary assistance. You gain happiness from bringing resolution and insight to each customer, elevating his or her relationship with Apple. Do you think you would be doing phenomenal with us ?
If so we would love to hear from you.
As a Customer Service Representative, you’re the one who helps customers after they purchase our products. Your day is filled with a range of focused support for customers who contact you via inbound calls and/or emails. When a customer needs assistance, you quickly assess their situation and give advice or a solution on the spot, using your knowledge of current Apple processes. At other times, you engage with support team members who can further assist. By helping Apple maintain positive relationships with customers, you are instrumental to our success.
In this position, you will also have to :