Handle incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer
Analyzing and resolving most common inquiries using step-by-step solutions provided to you
Delivering high-quality standard service to customers
Cooperating with IT specialist team to deal with more complex issues
Very good English language skills
Pro client attitude and communication skills
Basic experience in Windows 7 and MS Office
Customer service experience (is an asset but is not necessary)
Team player, problem-solving attitude and efficient task management skills
What we offer
Work in a multinational company for c. a. 100 Blue Chip Clients – known, global brands, supported by 6000 professionals in 30 languages
Clearly defined career path (experts or managers), wide range of trainings – over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e. g. ITIL, Vmware, Citrix, Oracle Database
You will work in an inspiring atmosphere. We work together and celebrate together.
Theatre, an employee volunteer program, integration events, sports events (basketball, volleyball) – everyone will find something for themselves!
In addition to the salary, you will receive an attractive benefits package (medical care for whole family, life insurance).
You can recommend friends in the Referral Program and collect awards!
Our offices are conveniently located with “Bicycle-friendly” certificate!