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Are you ready to take on your next challenge in the city of Sofia? We are looking for a fluent Dutch speakes with a good command of English who also has call centre management experience.
The role is for our client – an outsourcing partner - and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!
As a Team Manager for an online payment project, you will manage a team of around 15 call centre agents. Your tasks is to create a stimulating work environment to continually increase the improvement and results of your team. You will work closely with your team to improve individual and department KPI performance. It will be your responsibility to analyse performances and make sure your team has the tools and knowledge they need to deliver their targets. Designing and delivering individual and group training/coaching sessions will be part of your role.
We are looking for candidates who have:
The selection process is done remotely via phone and / or video interviews. For the successful candidate, there is an excellent relocation package on offer which includes initial flight to Sofia, hotel on arrival. There will be also a local estate agent waiting for you to assist you in finding your city apartment. Other help in terms of getting a Bulgarian Tax number and setting up a Bulgarian bank account is also available for you. In short – a lot of support will be provided to get you settled in your new city quickly!