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I'm now working with a company that is offering money-transfer and banking services and helping thousands of people and businesses abroad. If you want to be part of well-established and stable financial company, this is the opportunity for you.
The company is looking to recruit a Somali speaking Customer Service Manager to oversee the Customer Service team and support the day-to-day running of the team.
*Supervision of the Customer Services team
*To organise and plan workload based on needs and demands of customers and the team
*review the team's performance
*Train and develop the members of the team
*provide first class customer support to customers and representatives in English and Somali
*Updating and maintaining all the internal records in accordance with internal policies
*Acting as the point of contact for all escalated complaints
*Setting SLA/KPIs for the team
*Ensuring company procedures and process are followed
*Review processes when necessary
Who would suit this role?
*An experienced customer service manager (min 2 years)
*Proven experience in financial services/money services business
*Fluent in English and Somali
*Excellent communication skills
*Able to lead and motivate others
*Organised and efficient approach to work
*Eligibility to work in the UK
Please note that this is a 12-month Fixed Term Contract.
If you are interested please send me your CV to p. kubicskoova@eurolondon. com or apply here.
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