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How about being the single point of contact for your client? Whether is phone, chat or e-mail, your support is highly valued and appreciated! You will learn how to work in an international environment, interacting with colleagues and clients all over the globe.
How can YOU make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
• Handle inquiries from customers through phone, e-mail, and chat;
• Cope with difficult situations, and find timely solutions;
• Interact with other departments to resolve more complex cases;
• Provide a step-by-step guidance to customers;
• Follow the established company procedures;
• Fluent level of German (native, or near native) and advanced English - both verbal and written;
• Strong interest in modern technologies, and advanced computer skills;
• Experience in using mobile devices and apps;
• Excellent communication skills and active listening;
• Analytical thinking;
• Time management skills;
• An EU passport;
• Excellent base salary;
• Monthly bonuses based on personal results;
• 14 salaries per year + paid overtime;
• Many social benefits: full health insurance, sport activities, and food vouchers are provided;
• Professional, paid, trainings;
• Many team activities, like team buildings and holiday parties;
• A great chance to develop your career;
• A great chance to work abroad and meet a new culture;
Successful candidates will be offered: paid flight tickets, a taxi from the airport, 2 weeks hotel accommodation (bed and breakfast), assistance in finding a place of residence;
Who we are:
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries. We are experienced in the multilingual BPO sector, and our fully-trained expert recruiters help and advise job seekers throughout the entire recruitment process. Our candidates are always treated with great attention and with high priority.
Why use our services:
• You receive extra support in preparing for interviews;
• You have a contact person who gives you all job-related details;
• You do not have to face a situation where a company does not reply to you for days;
• You can ask any time for feedback on your application via e-mail or phone;
• All of our services to job seekers are free of charge. In addition, we offer bonus schemes to candidates;