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Looking for a stable career in a friendly environment and want to hit the ground running?
A leading provider of environmental products is urgently looking for a Sales Support executive to work at an international level.
2-3 years experience in customer services/account executive/support role is essential
Must speak French and English, Spanish is a bonus
To support the Area Sales Manager France/BENELUX.
To provide full internal administration support and ensure a high customer service level.
Use of the French and English language to the successful execution of the role.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
Processing International sales orders as well as all communication with customer during the whole process
Dealing with customer enquiries on a daily basis
Resolving delivery queries
Being involved in decision-making processes as required
Follow up on quotations
Arranging export of international customer samples, international literature and stationary
Issuing export documents for deliveries, i. e. commercial invoices
Dealing with basic technical enquiries and providing product information
Working closely with other members of the International Customer Service Team
Ad hoc projects as directed
Assisting Finance department with monitoring International customer accounts and payments
Liaising with the NCR Team on claim management
Devising and maintaining office systems, including data management (CRM) and filing
Ensure CRM is fully utilised for all customer contacts and actions as well as sales pipeline opportunities and movement. CRM to be dynamically updated.
Carrying out background research and presenting findings
Opening proforma accounts
Organising and maintaining diaries
Assist with translation of European literature as required
Undertaking additional duties as required
Account Manager France/BENELUX
Head of Internal Sales/Senior Key Account Manager
Customer service team
£24,000-£28,000 package based on performance
KNOWLEDGE, QUALIFICATIONS and SKILLS
2 years working in a customer services/account management role
Fluent in French and English, preferably Spanish as well
Credible and skilled in developing and maintaining excellent customer/client relationships
Excellent presentation skills
Strong interpersonal skills and comfortable working independently and within a team
Able to perform successfully under pressure
Collaboratively cross functionally
Commercially astute and skilled in delivering customer solutions
Analytical and able to present and report accurate data
Verbal and non-verbal communication skills
Please send your cv asap to c. aguilar@eurolondon. com for immediate consideration