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Social Care Support Specialist – Danish or Finnish or Swedish speaking
£17,680 per year + relocation assistance
Our Client is one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups.
The Social Care Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on Social Media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed Social Media guidelines.
HOURS OF WORK
40 hours per week Monday to Sunday between 7 am and 7 pm. Your Department’s operational hours are 24 hours 7 days per week. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post. Your operational hours may be subject to change due to operational requirements.
21 Holiday & 6 Stat days & birthday day off. Holidays cannot be taken in the first month of employment.
RELOCATION PACKAGE (If applicable):
Recruitment Direct is acting as a recruitment agency.