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As a Collections Specialist, your goal is to deliver best-in-class service to PayPal’s core and emerging products, taking problem-solving and customer service to a new level. As a Collections Specialist, you will also uphold the highest level of customer service while negotiating with PayPal customers on resolving negative balances and providing quality solutions.
The Collections Specialist will also be eligible for the EMEA Collections incentive program, via a monthly scorecard and will be part of our Collections Quality assessment program while protecting the PayPal brand while we do. As a Collections Specialist, you will engage with PayPal customers where a negative balance has occurred on their account, performing a range of collection duties including providing guidance and education to customers in order to avoid a negative balance in the future and following established policies and procedures to obtain payment on negative balance accounts via email or phone contacts. The telephony system will be primarily dialer focused.
**Fluent Dutch and English is required for this role**