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OpenTable, part of Booking Holdings Inc. (NASDAQ: BKNG), is the world's leading provider of online restaurant reservations, seating more than 29 million diners per month via online reservations across more than 52,000restaurants. The OpenTable network connects restaurants and diners, helping diners discover and book the perfect table and helping restaurants deliver personalized hospitality to keep guests coming back. The OpenTable service enables diners to see which restaurants have available tables, select a restaurant based on verified diner reviews, menus, and other useful information, and easily book a reservation. In addition to the company's website and mobile apps, OpenTable powers online reservations for nearly 600 partners, including many of the Internet's most popular global and local brands. For restaurants, the OpenTable hospitality solutions enable them to run their reservation book, streamline their operations, and improve their service levels. Since its inception in 1998, OpenTable has seated over 1. 9 billion diners around the world. OpenTable is headquartered in San Francisco and has bookable restaurants in more than 20 countries, including Australia, Canada, Germany, Ireland, Japan, Mexico, the Netherlands, Spain, United Kingdom and the United States. Restaurants are available for reservations in Dutch, English, French, German, Italian, Japanese, and Spanish languages.
OpenTable is growing quickly so come join us and participate the excitement.
The most important thing you can bring to this role is a real passion for helping people. While there is a technical nature to the role, if you have a knack for connecting to people and an aptitude for logical thinking, we can teach you the rest. If you come with some computer networking or technical knowledge, even better.
Your goal is not to get the customer off the phone as fast as possible, unless that’s what the customer wants. We expect you to go out of your way to fix a problem, plus have the customer finish the conversation with a smile and a restored faith in OpenTable. You will support both restaurants and diners, so there is no script that can accomplish this - our customer base is diverse so you’ll need to be able to adapt to their various styles accordingly. You will become our best marketing tool, and will help foster a prosperous relationship with both our customers.
Reporting to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to customers, answering complex questions on function and usage of products via telephone, email, and internet. They will be the primary contact for our customers in Europe and the secondary contact for OpenTable customers worldwide with the goal of providing outstanding service.
Hours can vary depending on shift, and our contact centre is operating 7 days a week up to 18 hours a day. We will have standard 8 hour work days with lunch breaks.
About the role:
This is a full time exempt position in London, UK.
If you're passionate about joining the OpenTable team and believe this is the role for you, please apply.
OpenTable is proud to be an Equal Employment Opportunity and Affirmative Action Employer M/F/D/V.
As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including momondo, Cheapflights, Swoodoo, checkfelix and Mundi. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.