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Danish or German Speaking Customer Support – Social Media
Belfast, Northern Ireland
£17,680 per year + relocation assistance (7 nights hotel, up to £250 reimbursed and up to £500 advance for accommodation, this is paid directly to the landlord).
Our client is recruiting on behalf of one of the world’s best-known technology and software companies. The teams work on the frontline monitoring and responding to comments and feedback through social media channels.
Providing a positive experience and professional responses to user comments and questions on social media and other channels.
Owning and resolving technical issues for customers.
Delivering technical assistance in an engaging manner – supporting customers at all technical experience levels.
Driving customer satisfaction and enhancing the Client brand, through championing products and educating customers.
Harnessing social media to educate brand followers and influencers increasing product knowledge and reach.
Truly become an ambassador for the products, by embracing culture and tone of voice, within every social interaction you deliver.
Fluent in written and spoken English & Danish or German.
At least 6 months’ experience in a customer service environment.
Experience using popular social media platforms, especially Facebook & Twitter.
Excellent technical proficiency and reasonable knowledge of the Internet.
Can communicate technical issues and troubleshoot in a friendly manner to all levels of technical ability.
Creative writing skills, the ability to repeat the same message, written in many ways and tailor it to customer technical expertise level.
Team player, supporting the team in achieving the highest quality standards.
Taking an active role in generating a pleasant, productive and professional working environment.
The ability to multitask, plan and prioritise workload, and work independently.
Diplomatic and cool under pressure.
Must hold an EU passport or the right to work in the UK.
A bright, modern, place to work with excellent staff facilities.
We’re based in Belfast City Centre, with excellent transport links.
Experience life in Belfast, named as Lonely Planet’s top place to visit in 2018!
Spend your lunch breaks in the onsite café, grab something fresh from the juice bar or work up a sweat in the gym or yoga room.
Take advantage of benefits and discounts with local and national suppliers.
Look after your future with our company pension scheme.
If you’re moving from abroad, you can benefit from our relocation package and access to our dedicated relocation adviser.
Hard work and dedication is rewarded at our annual company awards ceremony.
40 hours/week on a rotational shift pattern.
Belfast is a vibrant, multicultural and exciting place to live.
As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more.
Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines. Finding accommodation is simple with the support of our relocation team.
Accommodation, transport and the general cost of living are all very reasonable in Belfast.