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German + French speaking Tech Support Agents with an interest in growing their career in the Software/Tech industry - We have an exciting client of ours here in Dusseldorf. You do not need previous experience in the tech support sector so this is a great opportunity for those starting out or for those looking to change career paths.
Take incoming calls and emails from Customers facing technical software issues.
Offer 1st and 2nd level support where needed.
Manage these issues within the company CRM Ticketing system.
Work on resolving any issues in a timely and professional matter.
Escalate issues where needed.
With near 50 years in the B2C relationship building sector - providing their clients with the right tools to make every interaction drive to a complete success. Our client is a market leader who is currently looking to hire German + French Speaking Tech Support Agents in their Dusseldorf Office.
You will need the following skills in order to qualify for this job:
Near native German
Good level of English
Excellent communication skills (written and verbal)
You like the idea of working with software
No previous experience is needed in the Tech Support field but it would be beneficial.
Where is this job located?
Dusseldorf – Germany – you would be living and working in the capital of the NRW – North Rhine Westphalia state of Germany. One of Germany’s most prestigious industrial and financial centres with affordable housing, a vast variety of multicultural individuals accompanied with a great modern lifestyle.
Interview & Salary:
You will be invited to sit an online assessment (to assess the level of problem solving skills).
Sit a Face-to-face Interview (Our client is flexible, if not possible to interview in Dusseldorf - a phone/Skype interview can be possible).
Keep in mind the interview process is pretty quick - you will have feedback in a little as 1 or 2 weeks.
Salary: Earn between €40,000 - €45,000 gross per annum.
Keywords: German + French Tech support, German IT Support, Tech jobs German + French, Werken in Duitsland, Werken in Dusseldorf.