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How about being the single point of contact for your client? Whether is phone, chat or e-mail, your support is highly valued and appreciated! You will learn how to work in an international environment, interacting with colleagues and clients all over the globe.
How can YOU make a difference? Understand your customer’s needs and exceed its expectations with a friendly and can-do attitude.
• Handle inquiries from customers through phone, e-mail, and chat;
• Cope with difficult situations, and find timely solutions;
• Interact with other departments to resolve more complex cases;
• Provide a step-by-step guidance to customers;
• Follow the established company procedures;
• Fluent level of Italian and advanced English - both verbal and written;
• Strong interest in modern technologies, and advanced computer skills;
• Experience in using mobile devices and apps;
• Excellent communication skills and active listening;
• Analytical thinking;
• Time management skills;
• An EU passport;
• Excellent base salary;
• Monthly bonuses based on personal results;
• 14 salaries per year + paid overtime;
• Many social benefits: full health insurance, sport activities, and food vouchers are provided;
• Professional, paid, trainings;
• Many team activities, like team buildings and holiday parties;
• A great chance to develop your career;
• A great chance to work abroad and meet a new culture;
Successful candidates will be offered: paid flight tickets, a taxi from the airport, 2 weeks hotel accommodation (bed and breakfast), assistance in finding a place of residence;
Who we are:
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We are specialized in finding European language-speaking jobs for job seekers in numerous European countries. We are experienced in the multilingual BPO sector, and our fully-trained expert recruiters help and advise job seekers throughout the entire recruitment process. Our candidates are always treated with great attention and with high priority.
Why use our services:
• You receive extra support in preparing for interviews;
• You have a contact person who gives you all job-related details;
• You do not have to face a situation where a company does not reply to you for days;
• You can ask any time for feedback on your application via e-mail or phone;
• All of our services to job seekers are free of charge. In addition, we offer bonus schemes to candidates;
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.