Excellent opportunities for Russian speakers in Belfast, Northern Ireland.

About the Company:

Our Client is one of the world’s best-known technology and software companies. We are seeking highly-motivated individuals to join their Business Pre-Sales team. As a member of this team, you will be the voice of brand -  reaching out to customers, fostering a positive and collaborative experience to help them learn about, engage with, and realize the benefits of our Client’s products. You will hold business conversations with customers to understand their challenges, overcome issues & guide them through troubleshooting to ensure their business gets the full value from our subscriptions.

By applying best-in-class sales & service skills, you will identify requirements and help our Client grow business relationships with companies across all industries and verticals.

Everyday you’ll make a difference to our Client’s customers:

• Act as a Trusted Advisor with customers across multiple industries to determine their needs and identify opportunities to fulfil their needs with our clients’ leading cloud technologies
• Uncover Sales opportunities across a broad range of customer enquiries, and engage in conversations around Cloud solutions
• Position competitive offerings and solutions in the context of the customer needs and experiences; provide technical product overview and insights pertinent to customer-need and usage scenarios
• Effectively generate Sales Qualified Opportunities and revenue pipeline by filtering them through different criteria, e. g. BANT (budget, authority, need and timeline)
• Be the first contact point for customers, deliver a strong first impression & build Trusted Advisor status to set the foundation for long term customer relationship
• Meet and exceed daily, weekly, monthly and quarterly targets, including pipeline generation and activity based targets; accurately forecast pipeline generation
• Leverage best in class sales tooling and communication tools to accelerate sales, maintain high daily activity
• Communicate with customers effectively through Phone or Chat interactions
• Work in a fast-paced, collaborative and dynamic teaming environment & effectively manage opportunities and pipeline through the sales cycle
• Demonstrate a passion for customers and prospects to deliver a world-class customer engagement experience

Have you got what we’re looking for

Skills:

• At least 12 months’ previous experience in a customer service environment
• Able to diagnose and solve problems with varying complexity, using multiple tools and systems.
• Strong technical understanding or willingness and aptitude to learn
• Achievement and success-driven personality, motivated by performance rewards for exceeding sales & customer service goals
• Proficient in actively engaging with customers
• Effective in scoping customer problems and needs and identifying new opportunities

Soft Skills:

• Ability to communicate fluently in Russian both verbally and written communication styles
• Strong interpersonal communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Good PC Skills (usage of web-based tools and MS Office)
• Proficient typing skills – 55WPM preferable

Business Skills

• Desire to learn about the client’s products and solutions
• Ability to adapt conversation style to match technically minded, or business customers, to match communication with customer level
• Confidence to open up business conversations about what customers are looking to achieve
• Ability to ask probing questions, identify business challenges and overcome objections, gaining agreement on solution & best next action
• Ability to build rapport and establish Trusted Advisor credibility with business customers
• Solid knowledge of online software and applications available in the current marketplace including Operating System recognition