English Real Time Analyst - Banking project in Athens
- Location
- Athens, Attica, Greece
- Salary
- relocation package
- Job type
- Contract
- Fluent Language
- English
- Category
- Betting and Gaming, Call Centre, Customer Service, Telecommunications
- Job Reference
- DKM 1698
- Posted on
- 14 Nov 2019
View all Jobs from DK Global Recruitment
About the Role:
Take this chance and APPLY NOW! Travel and Discover Greece! Moreover, you will be learning Greek and experience Greek music, taste great comfort food and visit their beautiful sights. Don’t forget about their sandy beaches with crystal clear blue water and beautiful landscapes. Start a new career and join international team in Athens.
What does this role hold for you?
- Create and accurately maintain CSA shift schedules
- Monitoring actual staffing levels against plan and taking the relevant corrective actions as required like OT (Over Time) calls, Cross skill support, shrinkage, shift changes
- Monitor adherence to AHT (Average Handling Time), AUX (non-productive time limits) and CSA productivity and escalate any areas
- Support Workflow Manager and Operations manager by maintaining accurate records of planned and required headcount in each of the skills/OU/Mediums week over week.
- Responsible for Automating and maintaining reports
The ideal candidate
- Bachelor degree in Economics, Statistics, Business Analytics
- Advanced Excel knowledge
- 1-2 years of working experience in contact center or customer service environment
- 6 months of working experience in similar role
- Fluent English (second language will be considered a strong plus)
- Advanced analytical skills, solution orientations and analysis support on project and new initiatives
- Designing improved methods, systems and processes
- High attention to detail
Always a plus
- Attention to detail
- A strong ability to multi-task
- Nice attitude, sunny disposition
Benefits
- Competitive remuneration package
- A challenging working environment
- Relocation package: flight ticket to Athens, taxi from airport, two weeks hotel accommodation
Extra Benefits
- Meal tickets
- Private health insurance
DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector.
Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.
Why choose Recruitment Agency: You are given extra support in preparing for interviews / You can ask for your application feedback anytime via email or phone / All our services to job seekers are free of charge / We also offer bonus scheme to candidates.
Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.