Responsibilities

• Offering information, solutions and counselling to customers regarding the company’s services;
• Registering contacts and client information according to the work procedures;
• Compliance with company regulations for Data Protection and Information Security;
• Maintaining positive customer relationships through a responsible treatment of each contact;
• Achievement of the performance targets defined by the project

Requirements

• Fluent French and a min. B2 level of English
• Availability to work in rotating shifts
• EU Citizenship – EU Passport holder
• Good computer skills
• Any kind of previous experience or contact with clients 
• Excellent communication skills
• Good listening and empathy skills
• Good time management skills
• Team spirit and flexibility

Benefits

• 2 additional salaries paid during Christmas according to the time worked in the past 1 year and at the end of June according to the time worked between 1st of January and end of June.
• Relocation Package for those living abroad that includes: three months of free accommodation, help setting up tax and bank account documentation and reimbursement of your flight ticket up to 400€
• Daily Meal Allowance + Monthly Transportation Allowance
• Monthly performance bonus
• Extra Payment for Overtime, Sundays, and the Portuguese Holidays
• Pension plan from salary according to Portuguese employment law
• 20 paid holidays per year
• Private Health Insurance + dental plan once you complete 6 months with the company; General Health Insurance, Pills reimbursement up to 200€ per year + English speaking Doctor on site
• A renewable 6-month contract from day one with the possibility for an eventual non-term contract
• Free training for all necessary software and product knowledge + continued training and development
• Assessment methodology to evolve for other position within our organization such as Quality Specialist, Supervisor, Team Leader and many more.
• Casual dress code in the company for all employees
• Great office location with easy access by public transport (train, metro and buses)
• On-site kitchen with access to utilities, weekly free fruit and reduced-price vending machines
• Employee Relations team to helps new hires integrate into the Portuguese lifestyle and culture and set up in Lisbon
• Social activities and events for employees planned for the whole year
• Many discounts for gyms, restaurants, beauty centers, pharmacies and many more businesses in the area

Further Job Related Details

• Different schedules depending on the project (5 days a week, 8 hours a day)
• Daily Meal Allowance
• Monthly Transportation Allowance
• Performance Bonus

Why Use a Recruitment Agency

• You are given extra support in preparing for interviews 
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You don’t have to face the situation where company do not reply to you for days
• All our services to job seekers are free of charge. We also offer bonus scheme to candidates

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.  

Our clients are highly reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

Additional Information: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.