Service Desk Technician - French, Spanish, Italian
- Location
- Ellesmere Port, Cheshire, United Kingdom
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Italian, Spanish, French
- Category
- Call Centre, Customer Service, IT, Internet
- Job Reference
- InnMLV19
- Posted on
- 26 Nov 2019
View all Jobs from Innospec
About the Role:
Innospec is a global specialty chemicals company focused on bringing innovative new technologies to market combined with a fast and responsive service.
We serve a range of industries across the world, bringing our products to customers in markets ranging from oilfields, fuels, refineries and power stations to personal care and performance chemicals.
Our global team of approximately 2,000 employees spans 23 countries, applying their extensive experience and market understanding to customers’ local needs. Integrating our global footprint with local service capability enables us to supply quality products that meet and anticipate changing market dynamics.
Service Desk Technician – Ellesmere Port
Main Responsibilities
- Undertake within agreed SLAs, the assignment, ownership and resolution of incidents and requests relating to IT using the Service Desk ITSM system.
- Tracking and managing service desk calls to resolution within agreed SLAs
- Escalation of high priority incidents to ensure their effective and timely resolution
- Make effective use of Service Desk tools to remotely control PCs to assist in incident investigation and resolution
- Continued ownership of open and aged incidents to ensure these are kept to a minimum
- Ensure that the all work elements and relevant processes are documented and comply with defined approvals processes
- As required, build and Deploy and install supported user hardware and applications
Main Requirements
- Experience in a technical support environment
- Good understanding of Windows 10, Microsoft Office suite
- Experience of customer service (it would be advantageous if this was within a manufacturing environment)
- Experience working in an ITIL environment
- Good problem solving ability
- Experience of active directory administration and Exchange mailbox administration
- English and at least two of the following languages – French, Spanish, Italian
- Excellent communication skills both in verbal and written format
- Ability to manage time well and prioritise workload
- Highly customer focused