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* Being the first point of contact for clients and customers via email and telephone
*Managing all customer needs and questions; resolving simple technical issues and forwarding customers queries to the significant teams where necessary.
*Reply to any customer complaints; making sure the highest levels of support and service are given and co coordinating with the customer care supervisor to ensure a suitable solution.
*Excellent experience with Customer Care in an office environment
*Excellent written and verbal communication skills. Fluency in German needed
*Excellent written skills and excellent communication skills
*Able to take initiative
*Excellent eye for detail and good organizational skills
*Experience with Microsoft packages