Client Solutions Associate
- Location
- Greater London, United Kingdom
- Salary
- £35,000-38,000, plus excellent benefits
- Job type
- Permanent Vacancy
- Fluent Language
- German
- Category
- Banking, Finance, Call Centre, Customer Service, Graduate, Market Research, Research, Secretarial, Administration, Translation, Localization, Interpretation
- Job Reference
- 6733
- Posted on
- 2 Dec 2019
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About the Role:
Global leading B2B research and information services provider to the Private Equity sector is seeking a German speaking Client Solutions Associate to join their Central London team.
This is a key role in which you will be autonomously responsible for delivering projects to clients, building relationships with council members and working with senior colleagues to maximise growth and impact. You will have both the opportunity to progress quickly and to also work in a collaborative environment.
The role will involve learning the workflow by recruiting new senior industry experts for the first 2 – 4 months to grow the network. When successfully certified on recruiting, executing time-sensitive, projects for clients working within a specialised team – split by either by industry, region or investment strategy. This will cover daily interaction with experts over the phone to qualify profiles to ensure exact fit for client projectst, maintaining accountability and responsibility for client projects and the overall client experience.
You will enhance your knowledge of your clients by building strong relationships with them, attend client meetings and collaborate with senior team members to program virtual and live content events
The ideal candidate will have the following:
Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
Excellent communication skills
Demonstrable client services skills where you have owned relationships with clients
Experience of working in a fast-paced environment
Demonstrable commercial acumen
Strong desire to work in a collaborative environment
Bachelor’s degree, or above
1-2 years of work experience in a client service-focused position post-graduation
Full business proficiency in English and German
Career Progression:
12-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members
The role offers the opportunity to work with a prestigious international client base and learn from leading subject-matter experts, including C-level executives, on a daily basis, real autonomy in the role and the opportunity to progress quickly, mentoring opportunities by becoming an Ambassador for new graduates. A great team atmosphere with socials, off site activities and sports teams to join.
Starting salary £35,000 - £38,000 Excellent benefits.