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You will be the primary owner of strategic relationships with key leaders in merchant organizations. You will uncover and address servicing roadblocks and mitigate escalations while working to reduce customer churn. You will also act as the internal merchant advocate with other teams (e. g. Product). With the ability to be a trusted advisor and strategic thought partner to merchants, you will manage customer relationships with merchants whose current value exceeds their potential value to PayPal.
You will drive adoption of new integrations, conduct regular outbound contact to deliver merchant education and best-practice sharing, and you will proactively review merchants' operating environments, including competitive threats on the account. Your research and problem-solving skills will help merchants manage health, mitigate risk, and identify products that align to their strategic goals. Your success in this role will be measured through customer satisfaction, integration quality, sales opportunities, and decline/churn prevention.
Why this is a fantastic opportunity
We are a purpose-driven company whose beliefs are the foundation for how we conduct business every day. Our One Team Behaviors demand that we hold the highest ethical standards, empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
Merchant Orientation & Relationship Management
Proactive value delivery and portfolio growth
Address servicing roadblocks
Key competencies of a Customer Success Manager - Retain at PayPal
- Trusted advisor and proactive partner
- Ability to build strategic working relationships
- Value delivery
- Strong planner / organizer
- Ability to communicate, listen, and influence
- Adaptable / quick learner
- Strategy, product, and technical acumen and expertise
Diversity is the catalyst of innovation. We’re committed to empowering talented people from every background and perspective to thrive. And we are proud to be recognized on Fortune’s 2018 list of Most Admired Companies.