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The Consumer Risk Appeals team are currently undertaking a great initiative and we are now recruiting Credit Fraud Prevention and Debit Fraud Prevention Agents in Dundalk. As an Fraud Prevention Agent within Risk Operations, your primary responsibilities will be to review PayPal accounts that have been limited due to what is believed to be potentially fraudulent activity and to determine whether the limitation should be lifted. You may be working on both account maintenance and escalation queues and will be using various applications to assess the legitimacy of the account holder or the transaction. You are responsible for reviewing documentation, analysing data, and determining in a timely manner whether the limitation should be removed. Throughout this process, you may need to communicate with the customer for additional information and to notify them of decisions. A Fraud Prevention Agent within Risk Operations is organized, efficient, and driven, exhibits strong analytical skills, adapts well to change, and thrives in a collaborative team environment.
Fluency in German & English is required for this role
Knowledge / Skills Requirements: