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Our client is looking for a Customer Support agent – Japan to assist our clients Japanese speaking players across a multi-brand platform!
Your responsibilities will include:
Assisting our players via chat and e-mail
Providing WOW experience to our players
Maintaining customer focus and responding to customer queries in accordance to company guidelines
Supporting and guiding customers with all requests and escalating and following up where necessary
Promoting the companies values and products
Ensuring a professional working relationships with customers and colleagues
Previous experience in customer service or similar position
A team player with a positive attitude
Good communication and IT-skills
Fluency in Japanese (Native) and excellent English communication skills, both written and spoken
Flexible approach to work and ability to work shift including weekends and public holidays