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Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team targets and chat handling quotas
Keep records of customer interactions, process customer accounts and file documents
Follow procedures, guidelines and policies
Proven customer support experience or experience as a client service representative
Native or near native in the language required.
Excellent written skills and good command of English language
Good MS Office skills
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
The Company offers :
Competitive remuneration package
Opportunities for international Career through our International Mobility program
A challenging working environment