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Our client is a world-class provider of personalized marketing solutions. They offer high value/low cost branded marketing products to small and medium businesses through multiple channels, with low minimum order quantities and high levels of customer care. They operate across 10 locations globally with facilities in Europe, North America, Africa, and Asia. For their newest contact centre in Okinawa, Japan, we are looking for a HR Manager.
As the HR Manager you will act as a trusted advisor to leaders across the organization. This will be a hands-on role where you will be required to assist with the management of the overall HR operations and the delivery of strategic objectives.
What you will do:
Responsible for the set up the new HR function on site,
Responsible for the creation, documentation, and implementation of human resources policies, programs, and processes
As the first point of contact, respond to employee inquiries, provide information, guidance and direction on employee relations issues, workforce analysis, performance management, and other core HR functions
Operate as a key business partner to employees, managers, directors and senior leaders to ensure HR practices and strategies enable delivery of specific, measurable business goals
Facilitate internal transfers, conduct exit interviews, and identify trends to support retention, career development and to minimize risk for the business
Responsible for maintaining employee files and delivering a tracking system to identify trends and issues, and processing HR transactions
Issue contract of employment and managing new employee on boarding, with the support of the local training team
Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
Working with the global training team, Identify training needs for the contact center teams
Participates in evaluation and monitoring of training programs to ensure success.
Foster and sustain the company culture and values
Reporting of relevant HR KPIs
Provide guidance on best practice in ER/performance related issues.
Manage the budget for Human Resources
The successful candidate has:
Fluent in English and Japanese
Degree in HR
Experience with managing a team.
Previous and recent experience in a similar HR position with operational experience in administration and projects delivering HR solutions to business, ideally coming from a start-up environment
Experience working at executive level
Excellent interpersonal and communication skills
Extremely detailed oriented with high standards of accuracy
Excellent time management and organisational skills
The ideal candidate will be adaptable and capable of contributing to an innovative working environment
The successful candidate will receive a competitive salary and benefits package.