Please check your email .
About your future employer:
Our client is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. The technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 149,000+ ‘Ideapreneurs’ working in 45 countries, the client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000. They generated consolidated revenues of USD 9. 7 billion for 12 Months Ended 31st Dec, 2019.
Key Roles and Responsibilities:
Reporting to the Office Escalated Support Team leader, the Escalated Support Specialist will provide support to Norwegian speaking customers, field engineers and business partners engineers for escalated issues, There is a strong focus on solving issues ina timely and efficient manner, resulting in first call resolution and a high level of customer satisfaction. Close liaison with the Next Level technical Escalation team, engineering groups and in country technical support staff is the norm.
The role calls for a highly motivated person with strong technical knowledge and excellent customers skills
Education and Experience:
•A-Level Education / Leaving Certificate or equivalent.
•Relevant Technical qualifications.
•A strong aptitude and interest in developing detailed printer hardware knowledge to a Specialist level. •Able to communicate in English and required advertised language with complete accuracy and clarity, both verbal and written.
•Able to control interactions with customers using persuasion and influencing skills. Able to work under pressure and deal positively with difficult situations.
•Aptitude for understanding and troubleshooting technical problems.
•Able to convey sensitivity and a positive approach to customer needs.
•Can demonstrate effective interactive skills and ability to work as part of a team.
•Fluency in English and Norwegian
•Minimum of 1 year working in supporting electro-mechanical devices
•Skill and competency at providing professional technical telephone support.
•Experienced at troubleshooting known/unknown technical queries.
•Living and working experience in country of customer base.
•A European language in additional to the essential requirements above.
•Very good knowledge of current range of Xerox Products.
•A good and detailed knowledge of the Xerographic process.
•A good and detailed knowledge of ColorPrinting Theory. (boarder for agencies)
•Strongly self-motivated to learn new skills to fulfill basic position requirements, to become expert in the position over an extended period, and to progress within the organization.
•Able to be self-aware and conscientious of meeting all personal, team, & organization metric targets. •Excellent team player with a committed approach to teamwork and customer responsibilities.
•Able to maintain and project a helpful and courteous attitude in any circumstances.
•Highly resilient under pressure and adaptable to unforeseen work demands
•Career Progression Opportunities
•Well-rounded Health and Life Insurance Packages
•On-site gym: includes indoor pool access, fitness classes, and a football pitchStaff Canteen with varied food options and river-facing balcony seating
To apply asnwer a few "video questions" using this link, and attach your English CV: https://odro. io/s/3fotr
Relevant candidate will be contacted shortly after they apply.