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We invest in the future in your future! #Concentrix
In a world full of average, we stand out!
We are offering a fantastic opportunity to join our Inbound customer service team on behalf of one of our global clients. As an Inbound Customer Service Advisor, you’ll be working on behalf of a global confectionery brand, talking to customers about any queries or complaints they are having with their products. Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.
Our office is based in the heart of Belfast City Centre so we are looking for candidates who are willing to work from home initially across the UK with the view to relocate to Belfast as soon as is safe to do so.
For anyone living outside of the UK, you can relocate to Belfast & you will have the opportunity to work & train from the comfort of your apartment/your new long-term accommodation.
We also offer a generous relocation package!
You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response.
Want your weekends free? Not a problem!
Our lines are open 8am-5pm Monday to Friday to help you strike an excellent work life balance!
What can we offer you?
What you need?
This is a customer led role, so previous experience of working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether or not they have dependents and women returning to the workforce.
As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands. Concentrix. A passionate company powered by passionate people.
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.