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You will be responsible for ensuring that high value digital customers are investigated and managed in relation to current legislative requirements under the EU AML directives and applicable Spanish law.
Using various techniques (both open source & direct customer interactions), you will be responsible for creating a rounded view of individual customer’s activity and background to support regular review of business relationships.
Support the Fraud & Payments Team Leader in matters relating to safer gambling, verification checks and anti-money laundering
Using various techniques to analyze individual customers activity and background to support regular management review of business relationships
Identify customers whose play/activity may give rise to concern that they have problem gambling issues
Identify customers who maybe playing with illicit funds or engaged in money laundering
Use data and information to support identification of customers that maybe of concern
Analyze ‘at risk’ customers to ascertain their source of funding – extending to both digital and retail spend where appropriate
Liaise and consult with the Fraud & Payments Team Leader regarding individual cases and higher risk customers
Make recommendations to the Fraud & Payments Team Leader regarding account management for ‘at risk’ customers
Consult and liaise with colleagues to ensure best practice across the team and with customers
Collaborate with digital and retail stakeholders and VIP team as required for high value or cross-channel customers
Prepare and produce high quality reports and documentation as needed for Director of Payments and Customer Diligence and stakeholders
Keep up to date with relevant legislation and requirements within the gambling industry
Fluent Spanish language skills, Portuguese will be considered as an advantage
Communicative English language skills
Previous experience in a similar role holding KYC, CDD & EDD checks with an investigative mindset, strong attention to detail and good reporting skills
Experience in the gaming industry is desirable
Awareness of EU AML Directives and Spanish Gambling Law
Able to deliver high quality customer service and experience liaising with high-end clientele
Excellent communication and interpersonal skills
Ability to make robust decisions, Excellent time management & organisational skills