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Are you a seasoned Marketing professional? Does the idea of using your experience, knowledge and judgement to ensure an outstanding customer experience excite you?
The Gaming CRM Account Manager will increase customer retention and engagement by maximising the customer experience via one-to-one customer interactions. The role holder will be attentive to all our customers’ needs and respond swiftly and appropriately to any situation that arises.
You use customer insights and strong business knowledge, to ensure that our customers play in a safe environment and within their limits.
You will use all available means possible - calls, emails, SMSs, chats, and the organization of exclusive events to retain and even reactivate players’ accounts.
You ensure adherence to compliance by making sure all Enhanced Due Diligence and KYC of Key Accounts has been completed.
You’re responsible for building and maintaining customer profiles - by knowing and understanding the players, you will be better able to optimise operational activities.
You will ensure weekly and monthly customer specific campaigns and promotions are successfully executed.
A fluent German Language Skills both written and spoken are a MUST
A fluent English Language Skills both written and spoken are a MUST
You have knowledge of popular game suppliers, and specifically German game suppliers and their respective back offices and promotional tools.
You are highly data-driven and numbers-focussed to analyse large amounts of data quickly. Our client is always looking to improve; this provides insight for future CRM measures. You also need advanced Excel knowledge to do that (V-lookups, pivot tables, etc. ).
You can communicate confidently verbally and written, with customers and colleagues. Also, having strong presentation skills is necessary.
Knowledge of RG, AML and KYC practises
You are ready to push the limits, a self-starter with a positive, can-do attitude and hands-on mentality.