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Japanese VIP Account Manager
Our client, an established iGaming operator with offices in Malta, is looking for a Japanese speaking VIP Account Manager to join their team.
Reinforce an outstanding VIP service through Hospitality, CRM, and promotions across multiple brands or dedicated brand/markets.
Deliver high service standards, offering an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value.
Build strong relationships with valuable customers and provide superb service and gaming experience tailored to them, across all products.
Manage the growth of middle and low tier VIP customer database.
Answer VIP customer queries regarding financial transactions, betting activity and general information queries to provide a one stop contact point which could include gaming queries.
Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported.
Build a strong customer knowledge and use that to tailor promotions to VIPs and for any customer service needs of VIPs.
Maximize and enhance the Customer journey and promoting responsible gambling, aimed at strengthening profitable relationships.
Work alongside the Product and Brand teams to increase brand awareness.
Monitor the customer base for the new Potential VIP customers.
Plan and execute events within the VIP team; entertain and host customers at various local and global events.
Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required.
Improve and expand on product and industry expertise to benefit our VIP customers.
iGaming experience with both the casino and sportsbook services.
Previous experience with VIP enquiries and willingness to become more specialized in dealing with Top VIP customers.
Positive interpersonal skills and the ability to quickly build a rapport with valuable players.
Ability to deliver top notch customer service, treating every player as a VIP.
Confident and articulate communication skills in both English and Japanese - over e-mail, telephone or chat.
Being flexible with your work hours and able to work various shifts if need be.
Good at multitasking and prioritising.
Trusted and able to take ownership of daily tasks.
Quick to pick up skills and processes quickly.
Target driven, the competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets.