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Work in a fun, young and dynamic environment as our client’s new Danish speaking VIP Account Manager! This is an exciting role covering all aspects of account management, operational processes of the VIP programmes, and reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments. You are a doer, business minded, resilient with a keen eye for detail, solid interpersonal skills, and genuine team player. Your true passion lies in leading and driving results getting the customers engaged and delivering the overarching business goals!
What will you get up to day to day?
You have been in the online gaming industry for a while and have experience with both the casino and sportsbook services. In your previous experience, you have worked with VIP enquiries and would like to become more of a specialist when dealing with VIP customers.
You have shown positive interpersonal skills and have the ability to quickly build a report with valuable players. Every player should be treated as a VIP and that is your mantra, and that is why you deliver the best customer service.
When it comes to communication you are confident and articulate well in both English and Danish. This is fine by you whether it’s by email, phone or chat. You are there for players when needed, flexible with your work hours and able to work various shifts if need be.
On top of all this, you are good at multitasking and prioritising. Your line manager does not tell you what to do as you are trusted and able to take ownership of daily tasks. Shown once, and you know what to do, asking questions when a task is new but quick to pick up skills and processes quickly.
Being target driven, a competitive salary and bonus structure appeal to you and you like to prove to yourself and team that you can meet targets; both monthly and quarterly ones to meet predetermined productivity, quality and service levels that our client sets to reach top service.