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French Speaking Customer Service
€949 per month + accommodation provided for contract duration
Our client based in Lisbon requires French Speaking Customer Service Advisors
You will be part of a team supporting different line of product. You will provide reactive phone, email and
chat support services with emphasis on troubleshooting, account optimization, upselling and efficient
issue resolution to our businesses clients.
Part of your daily activities will be:
• Provide optimal advice regarding different queries of the business clients;
• Create a meaningful rapport with key decision makers in the marketing industry and serve as a
consultant for their online advertising strategy;
• Understand the business goals of your clients in order to match the required online advertisement
• Provide strategic campaign support and advertiser training to educate your clients;
• Achieve strong customer satisfaction with a focus on quality and results.
Customer Service– Minimum Requirement:
Fluent French & English (written and spoken);
Excellent knowledge of MS Office Applications;
Teamwork orientation; Strong communication skills and arguing;
Flexibility, availability and dynamism;
Ability to portray professionalism and work well in a team environment.
Main Duties and Responsibilities:
Answering calls and responding to emails.
Owning the customer query and ensuring a timely resolution and response
Ensuring customer contact is logged and updated as appropriate (training provided)
12 month contract;
Refund of your initial flight (after 9 months with our company);
Possibility to live in a room in a company-owned apartment in the center of Lisbon (for applicants who relocate to Lisbon);
Excellent opportunity in a leading multinational company;
Long-term career opportunities and job security;
Free water sports, mountain hiking;
40 Hours per week from Monday to Friday, between 08:00h and 18:00h local business hours.
Since you will sign a Portuguese employment contract, Portuguese public holidays apply. If you work on a
Portuguese public holiday, you will get an extra compensation day that you can spend later, with consent
of the project.
Your holiday entitlement follows the Portuguese law with 22 days per year (you will collect two days per
month that you work with us).
Recruitment Direct is acting as a recruitment agency