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We are delighted to be recruiting for an exciting new German speaking customer service role in beautiful Gibraltar.
Are you ready to take on your next challenge working for an innovative company who are set to revolutionise the gaming industry? The location is beautiful, with a mediterranean climate, magnificent landscapes, a diverse culture, gorgeous coastlines and the chance to live in a place where your wage packet can give you the lifestyle you deserve. Because Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol!
As a Customer support agent, you will be responsible for interacting with customers to answer enquiries about services and products, provide information and resolve complaints with the highest level of customer service.
We are looking for candidates who have:
A native level of German (Other language skills will be a bonus)
Excellent command of English, both written and spoken
Exceptional proven customer service skills with a focus on the customer at all times
Confident oral and written communication skills
Strong team player
Patience and diplomacy with a high level of trust
Good interpersonal skills
Reasoning and analytical ability
Knowledge and experience of the gambling industry an advantage
Your Primary responsibilities will be:
Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc;
To maximise customer retention through promotion of various products, activities, bonus offers etc;
Communicating and cooperating with other departments as required;
Taking an active interest in driving process and quality improvements across the department;
Fulfilment of other tasks specific to your language community as required;
To maximise revenue opportunities by offering relevant deposit methods;
Testing of new games, products and software as required.
We can offer you:
Quarterly bonus based on quality and performance
25 days holiday and 12 days Gibraltar bank holidays
International premium healthcare
Subsidised gym membership within a variety of locations in Gibraltar
Continuous learning/development opportunities and progressive career paths.
Tailored relocation packages to meet your needs to support your transition
A dynamic, creative and technologically advanced organisation.
Passion for innovation is a strength that is valued
Managers need to inspire and develop their teams to get the most out of them.
Putting customers first is key to our success as is collaboration across the business.
Employees are empowered to do their best but held accountable for their actions.
Grit and determination is a prerequisite
Honesty, integrity and trust are a given.
If this sounds like this is the right fit for you, get in touch!