Our client is an award-winning online casino that was launched in 2012. In a highly competitive market Loyalty is acquired and maintained from the highest level of positive interaction and customer service. Our client focus on retention long-term and rank loyalty higher than spend.

As a VIP Account Manager your role will be to identify the likes and dislikes of our most loyal players (VIP's) in order to sculpt a personalised experience, full of unexpected moments, that deliver the above-and-beyond level of “wow” that our client is known for.

What you will do:

• Monitor and analyse player activity and behaviour to identify drops and spikes, proactively acting on opportunities to enhance the player's experience and the value to the customer.
• Target and develop relationships with high value players and those with potential.
• Create retention calling campaigns, SMS and Email campaigns including planning, execution, evaluation and next step improvements
• Implement targeted campaigns aimed at increasing the lifetime value of loyalty players.
• Devise and implement customer journeys across Casino specific products for all loyalty players across multiple brands and countries.
• Create robust, smart campaigns and bonuses to reduce attrition and increase APDs along with gross and net revenue for all loyalty player segments.
• Analyse and optimise campaigns, reporting on the performance of each campaign and recommending next steps for all Loyalty players across multi brand and countries.
• Handle customers’ day to day queries, expectations and game experience including out of hours when necessary, in order to provide Loyalty players with personal and ‘industry leading’ service
• Work with The Loyalty Lead and the Data team to create reports and dashboards for weekly and monthly meetings
• Work closely with compliance to ensure all RG, AML and SOW procedures are robust and compliant across multiple jurisdictions.
• Create a proactive RG approach to players on a monthly basis to ensure players are comfortable with their spend.

Who we are looking for:

• Someone who can speak Finnish on a native level
• A professional with VIP, loyalty-centric, affiliation or marketing experience 
• A data-centric learner, keen to test and evaluate innovative ideas and their impact on core loyalty metrics
• Someone with a project management experience is a plus
• Need to be able work both collaboratively and autonomously to get things done
• A collaborator who is excited to work in a technology-driven company, to iterate on processes and to improve together through the use of data and technology
• A true socially-minded and professional mingler, who can work a room and build relationships like a star
• A trustworthy and responsible individual who will be representing our client as the face of the brand to their most valuable players
• One who is excited by discussions around Gaming and Tech
• Someone with a good understanding of the Casino industry 

What we offer:

• A competitive salary
• An amazing modern office with stunning views, games, social and sport activities, soft drinks, baskets full of fruit and Friday Fikas
• An extraordinary relocation package to make smoother your move into this little rock which includes; flights, company's apartment, and all our love and help
• Rockstar colleagues and an awesome, challenging and varied role where you would like to stay forever
• Free gym & yoga sessions
• Breakfasts and lunches
• Social events like Friday Fikas and seasonal parties