Danish speaking Travel Agent to sunny Athens
- Location
- Athens, Attica, Greece
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Danish, English
- Category
- Call Centre, Customer Service, Human Resources, Travel, Hospitality, Tourism
- Job Reference
- NJW - ET
- Posted on
- 23 Dec 2020
View all Jobs from Nordic Jobs Worldwide
About the Role:
We are on the lookout for motivated Danish Speaking Travel Agents to join our clients team in Sunny Athens.
Do you want to work for one of the world's biggest flight centric Online Travel Agencies and built your career in tourism? Our client is on the lookout for talented Danish speaking professionals to join their team in Athens.
About our client:
Our client is a diverse, dynamically growing team of 1000 and is one of the leading global flight-centric Online Travel Agencies with billions in annual gross sales.
Their headquarters are located in Sweden, Athens, Canada and India.
Position Overview
As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems. Another vital aspect of the Travel Agent position is to promote and sell our flight addon products as a natural extension of conversation with the customer. Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.
In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!
Responsibilities
- Receive & process incoming calls, emails & social media requests
- Ensure & provide quality of service to customers. i. e. handle inquiries & complaints from customers in a professional manner
- Manage flight cancellations, rebookings and force majeure situations
- Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
- Report technical issues, customers’ complaints and other problems
- Enjoy and encourage working with sales
Requirements
- Native level of Danish (oral and written)
- Excellent command of the English language
- A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)
- Experience in the customer service sector
- Experience in working with KPIs
- GDS knowledge will be considered as an asset (Amadeus or Sabre)
- Computer literacy
- Excellent communication skills and a can-do attitude
- Quality focus and multitasking in a fast-paced environment
- Ability to manage change and work under pressure
- Playing to win
- Accountability & cooperation
- Urgency to be excellent
Benefits
- The chance to work in a highly paced environment and grow professionally
- A relaxed & fun work environment where you can enjoy daily breakfast, can play ping pong or join yoga lessons
- Competitive monthly salary + 2 extra salaries per year
- Complimentary private health insurance
- Relocation support (flight ticket to Greece, 2-week hotel accommodation, assistance finding an apartment, assistance with the Greek authorities paperwork) in case you reside outside of Greece
- Modern, bright open office plan stretching over 4000㎡
About us:
We are a professional Nordic recruitment specialist focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world.
Nordic Jobs Worldwide is the largest language Recruitment agency in the Nordic region, we match the most exciting jobs with Nordic talent. Over the past 2 years we have recruited and helped over 1000 Nordic speakers to their dream job with our partners in over 28 different countries.