Responsible Gaming Analyst (Danish speaking)
- Location
- Sliema, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Danish, English
- Category
- Betting and Gaming, Call Centre, Customer Service, IT, Internet
- Job Reference
- 301220203
- Posted on
- 31 Dec 2020
View all Jobs from Betting Connections
About the Role:
Our client is looking for a Responsible Gaming (RG) Analyst who will be responsible for safeguarding players and the business. The RG Analyst will liaise with customers by email or phone to ensure a responsible gaming experience whilst continuously improving our responsible gaming operation.
Responsibilities:
- Analyze risk-scoring reports to identify potential addictive behavior, contact players who are at risk by phone or email, and provide support according to internal policies and procedures in relation to additional checks, self-exclusion, and account blocking
- Monitor escalated player registrations to prevent and avoid underage gambling
- Monitor escalated self-excluded players to assess risk and refund, eligible players
- Monitor and review follow-up case report on a daily, weekly, and monthly basis
- Escalate complex cases with recommendations to senior management to ensure player protection is safeguarded
- Adopt a solution-focused approach to assist vulnerable players
- Recommend changes and/or amendments to Responsible Gaming operational activities and processes
- Work closely with the Responsible Gaming Manager to instill a culture of Responsible Gaming through promoting awareness, and delivering training as required
Requirements:
- A native or fluent Danish speaker who can also speak and write English fluently
- You have a keen interest in the psychology of addiction
- Regulatory and compliance knowledge within iGaming is an advantage
- You are an empathic individual with an ability to listen effectively and understand others
- You have a keen willingness to learn and strive to improve business operations whilst prioritizing player protection
- A team player with a positive mindset and a flexible approach
- You are an analytical thinker with excellent attention to detail
- You enjoy working in a fast-paced, dynamic environment
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.