Danish speaking Customer Support Agent
- Location
- Sliema, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Danish, English
- Category
- Betting and Gaming, Call Centre, Customer Service, IT, Internet
- Job Reference
- 080120214
- Posted on
- 11 Jan 2021
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About the Role:
Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market.
They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.
Your role will include:
Customer Service:
- Answering customer inquiries via email
- Respect the Responsible Gaming Processes
- Handling wide variety of player & account queries within agreed service levels
- Communicating with customers keeping them well informed about the company products, services & promotions
Account and Documents Verification (KYC):
- Monitoring the partially automated verification processes of customer accounts
- Manual verification of customer accounts
- Documents check
Online Payments:
- Monitoring of customer registrations
- Monitoring and processing of incoming and outgoing payments
- Monitoring of potential account abuse cases
- Supports automated payment and withdrawal processes
Requirements:
- Previous customer related experience (ideally within iGaming industry)
- Native-like level of Danish language (both spoken and written)
- Good English language skills
- Must be PC literate – proficient MS Applications
- Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives
- Ability to develop relationships & rapport with people
- Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.