German speaking Customer Support Specialist
- Location
- Sliema, Northern Harbour, Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- English, German
- Category
- Betting and Gaming, Call Centre, Customer Service, IT, Internet
- Job Reference
- 080120216
- Posted on
- 11 Jan 2021
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About the Role:
A Customer Support Specialist in our client’s organisation will be 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.
The company strive to be the best in Support and Customer care within the industry and they are looking for individuals who possess the same vision.
Key Responsibilities
- Handle customer queries through Live Chat and email
- Escalating to relevant departments and following up on the resolution
- Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
- Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
- Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
- Working closely with the VIP, Marketing and Risk/Payments department
- Crediting bonuses & Free spins
- Upselling the Brands promotions
- Actively engaging customers
Requirements
- Fluent German and fluent English language skills (written and spoken)
- Customer support experienced
- Strong PC and internet skills
- Very good problem-solving skills
- Strong attention to detail
- Strong team player
- Good online attitude
To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro ‘refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.