Finnish speaking Customer Support Specialist, iGaming
- Location
- Ta' Xbiex, Northern Harbour, Malta
- Salary
- Competitive monthly salary
- Job type
- Permanent Vacancy
- Fluent Language
- Finnish, English
- Category
- Betting and Gaming, Call Centre, Customer Service
- Job Reference
- FinCSiGaming
- Posted on
- 8 Jan 2021
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About the Role:
Intrigued by the fascinating iGaming business that's grown big especially in Malta? We are looking for Finnish speakers to work in customer support right now, and if you think this is for you, we can't wait to hear from you!
A Customer Support Specialist in our client's organisation you will be the 1st line Support for players wishing to contact the company with regards to various matters. These matters include Account queries, Bonus enquiries, Complaints, Promotions, Basic Technical support and other various troubleshooting needs.
Our client strive to be the best in Support and Customer care within the industry and they are currently looking for individuals who possess the same vision.
Key Responsibilities
- Handle customer queries through Live Chat and email
- Escalating to relevant departments and following up on the resolution
- Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
- Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Paysafe)
- Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
- Working closely with the VIP, Marketing and Risk/Payments department
- Crediting bonuses & Free spins
- Upselling the Brands promotions
- Actively engaging customers
Requirements
- Fluent Finnish & English language skills (written and spoken)
- Customer support experienced
- Strong PC and internet skills
- Very good problem-solving skills
- Strong attention to detail
- Strong team player
- Good online attitude
- Staff will be required to work shifts.
Offer
You'll be offered a friendly, dynamic work environment. Our client believes that the employees are the main asset. In addition to a competitive salary, they also provide daily lunch, regular team events, Comprehensive Health Insurance and other benefits. This position is based in Malta and they are looking for someone who can start as soon as possible.
Why Malta?
Malta is the leading iGaming hub of the world and with its 320 days of sunshine it attracts business people from all over the world. In the iGaming industry there is a huge Scandinavian network and you will get a great chance to climb in your career and develop within your role. Malta offers a lovely climate, beautiful beaches and big career possibilities. Also great restaurants, bars and shopping. Everything at a much cheaper price compared to the Scandinavian cities.