Swedish speaking and driven Customer Support agent to sunny Malta!
- Location
- Malta
- Salary
- TBD
- Job type
- Permanent Vacancy
- Fluent Language
- Swedish
- Category
- Betting and Gaming, Call Centre, Customer Service
- Job Reference
- SweCS2MaltaTwin
- Posted on
- 13 Jan 2021
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About the Role:
Do you enjoy working in a fast-paced and fun work environment? Are you a creative go-getter who likes to think outside of the box when it comes to problem-solving?
If so, we have an excellent offer for you - come and join the team of our new client in Malta!
We have an exciting work environment with a community of professionals where you can be yourself and advance your career and skills!
We will entrust you with the following responsibilities:
- Respond promptly and effectively to incoming customer communication via the internal messaging system, emails, and telephone calls
- Provide online technical customer support
- Carry out basic KYC/registration checks
- Provide translations and carry out proofreading when required
- Efficiently reply to Casino queries and escalate cases when necessary
- Manual bonuses and/or free spins crediting
- Establish and maintain good relationships with customers
- Report and update the Head of CS regarding recurring customer issues
- Other Adhoc duties
Requirements:
- Excellent communication skills
- Proficiency in Swedish is a must for this role, ideally a native speaker
- Previous experience from a customer-facing or marketing position
- Experience from the iGaming industry will be considered an asset
- Creative and forward-thinking
- Highly motivated team player
- Problem solver
- Able to handle stress and thrive in a fast-paced multinational environment
Our Offer:
- Exciting opportunity to be part of and have an impact upon the creation of an innovative brand on the market
- Attractive remuneration package including health insurance and gym membership
- An international flexible work environment with engaged, driven & professional team
- Great & modern office space in Ta'Xbiex close to all amenities and to one of Malta's sought after marinas