Dutch/German speaking Customer Support Advisor
- Location
- Sofia, South-West, Bulgaria
- Salary
- Competitive plus relocation package
- Job type
- Permanent Vacancy
- Fluent Language
- Dutch, German
- Category
- Marketing, Accounting, Arts, Music, Banking, Finance, Betting and Gaming, Call Centre, Customer Service, Charities, Construction, Education, Training, Engineering, Fashion, Graduate, Health Care, Human Resources, Import / Export, Insurance, IT, Internet, Journalism, Legal, Management, Executive, Manufacturing, Market Research, Research, Media, Packaging, Printing, PR, Advertising, Purchasing, Recruitment, Retail, Sales, Secretarial, Administration, Security, Telecommunications, Translation, Localization, Interpretation, Transport, Logistics, Travel, Hospitality, Tourism, Utilities, Science
- Job Reference
- DU-GE-CSR-SO-BU
- Posted on
- 21 Feb 2021
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About the Role:
We are very excited to recruit for a new Bilingual Dutch/German speaking Customer Advisor role in Sofia, Bulgaria. This position will be for our client – an outsourcing partner - and is based in their office in the Bulgarian capital Sofia. This largely modern and youthful city has some fantastic museums, galleries, restaurants and clubs. It also lays on the foot of the Vitosha Mountain which gives plenty of opportunities for skiing and hiking!
As a Bilingual Dutch/German speaking Customer Support Advisor you will support an LED lighting specialist with their pre and post sales support to both the Dutch, Belgium and German market. You will be advising on products, guiding customers through the website, promoting best solutions and convincing them to place an order. Furthermore you will provide support, checking on orders and deliveries and solve any issues that the customer may have. A lot of your interaction with your clients will be done via web tickets and live chat.
We are looking for candidates who have:
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Excellent communication skills both verbally and written in Dutch
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Good command of German (B2/C1 level)
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Previous sales or customer service experience
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Flexible attitude
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Positive thinking and a team player
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Computer literate
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Eagerness to learn and develop
The Basic net salary is 1125 euro net. Full paid training will be provided. There is an excellent relocation package on offer which includes initial flight to Sofia, few days hotel on arrival and really all the assistance you need when relocating to a new country e. g. finding your own accommodation in Sofia, registration for the social security number, opening a bank account etc.
The interview process can be done remotely via phone, skype, whatsapp or viber. There will be an information/screen call, where you will be once again explained what the role entails, how the relocation works, what living in Sofia is like etc. This will be followed by an official interview and language test.